eGain Corporation (eGain) is a software-as-a service (SaaS) provider of customer engagement solutions for a digital world. The Company offers unified customer engagement hub to business-to-consumer (B2C) brands that provides connected artificial intelligence (AI), knowledge, and analytics capabilities to automate self-service across touch points and augment a digital-first, omnichannel agent desktop and improve business agility. It offers digital-first, omnichannel desktop, AI and knowledge applications, analytics and machine learning applications, and open, secure application programming interfaces (APIs) and pre-built, certified third-party connectors. The Company have operations in the United States (U.S.), the United Kingdom (UK) and India.