Unified Factory SA is a Poland-based company engaged in the software industry. The Company creates technology for communication, sales, administration, e-commerce and customer services sectors. Its platform encompasses Unified Factory Projects, which is responsible for modeling business processes, circulation of documents, tools to support employment management, and also a central repository of knowledge, and Unified Factory Communications, which is a part of the system comprising multichannel (voice, video, Short Message Service (SMS), chat, mail) Contact Center with modules responsible for multi-train/multichannel queuing, automation of servicing processes, building of scripts or modeling of outgoing traffic to clients.